News & Notes
AirAsia X Offers Passengers Red Carpet ServiceFeb 27 (Wed ), 2013
AirAsia X has expanded its ancillary offerings to include a Red Carpet service, a special service for those seeking for a more personalised check in experience at the Kuala Lumpur Low Cost Carrier Terminal.
The Red Carpet service was first launched back in March 2012 by AirAsia, and now its long-haul arm is collaborating with AirAsia to extend this service to AAX guests departing Kuala Lumpur to its long-haul destinations.
The Red Carpet Service includes a dedicated check-in counter, priority baggage tagging and loading, access to the Plaza Premium lounge at LCCT, fast track immigration, security clearance and priority boarding with buggy service to the bay (subject to aircraft parking bay distance) which includes priority baggage delivery upon arrival.
Guest can either pre-book the service online for MYR100 or request the service at the airport for a walk-in rate of MYR125. The Red Carpet counter is located at counter S25 and S26.
In the event of flight cancellation or delay, guests will be entitled to a full refund or they may transfer the Red Carpet Service to their next available flight.
AirAsia X’s CEO, Azran Osman-Rani said, “AirAsia X is delighted to extend the Red Carpet service to our guests. Akin to a VIP service, guests may now opt for the Red Carpet service and whizz through the crowd and buggy to the plane and will be accorded a speedier process from check-in to boarding the plane.”
AirAsia X features Premium Flatbed seats, which have standard business class specifications of 20” width, 60” pitch and stretch out to 77” in full recline position.
The Premium flatbeds feature universal power sockets, adjustable headrests and built-in personal utilities such as tray table, drink holder, reading light and privacy screen. Premium seat guests also enjoy premium complimentary products and services including Pick A Seat, Priority Check-in, Priority Boarding, Priority Baggage, 25kg Baggage Allowance, Complimentary Meal and Pillow & Duvet.
On top of that, AirAsia X recently introduced the “Quiet Zone” cabin on all its long-haul flights across China, Taiwan, Japan, Korea, Australia and Nepal. The new service enhancement is exclusively for guests who are above age 12. The “Quiet Zone” cabin features a new ambiance with soft lighting, offering a more relaxing cabin atmosphere.